Cashy Casino — Privacy Policy

1. Who we are

Cashy Casino is operated by the company responsible for providing services through cashycasinoau.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the website, create an account, play games, or contact our support team. Our licence number is GLH-76C712AA1592F90F.

2. Information we collect

We collect information in several ways. Some information is provided directly by you, and other information is collected automatically when you interact with our services.

• Account information: name, date of birth, email address, phone number (if provided), country of residence, username, and account settings.

• Identity and verification information: documentation details submitted for age and identity checks, such as proof of identity or address, and outcomes of verification.

• Transaction information: deposit and withdrawal records, payment method details, amounts in AUD, timestamps, and confirmation statuses.

• Gaming activity: game selections, session information, gameplay statistics (such as outcomes and session duration), and risk or fraud indicators.

• Communication: information you provide when contacting support, including message content, attachments (if any), and support ticket history.

• Device and usage data: IP address, device type, browser type, operating system, pages viewed, referring URLs, and approximate location derived from IP address.

• Marketing and consent details: whether you opted in to promotional communications and your preferences.

3. How we use your information

We use the information we collect to operate Cashy Casino, protect players and the business, and deliver and improve our services. Typical uses include:

• Providing access to games and features, managing your account, and processing deposits and withdrawals.

• Verifying eligibility and age, conducting identity checks, and complying with legal and regulatory obligations.

• Preventing fraud, abuse, money laundering, and other unlawful activity, including monitoring for suspicious betting or withdrawal patterns.

• Maintaining security and investigating incidents, including protecting against unauthorized access.

• Personalising content and improving user experience, such as remembering preferences and supporting troubleshooting.

• Sending service-related notifications (for example, account updates or withdrawal confirmations).

• Delivering marketing communications only when permitted and where you have provided consent or a lawful basis applies.

4. Cookies and similar technologies

Cashy Casino uses cookies and similar technologies to run the site, remember preferences, and analyse performance. Cookies may be set by us or by service providers that help with site functionality and measurement.

Common cookie purposes include:

• Essential cookies: required for core features such as secure login and payment processing.

• Performance cookies: help us understand how users interact with the site so we can improve it.

• Functionality cookies: store preferences such as language and user settings.

• Advertising/interest cookies: may be used to support marketing activities where permitted and only in accordance with your choices.

You can manage cookies through your browser settings or any cookie consent tools provided on the site. Please note that disabling certain cookies may affect site functionality.

5. When we share information

We may share information with third parties only as needed to provide the services, to comply with legal obligations, or to protect rights and interests. Examples include:

• Payment service providers to process deposits and withdrawals.

• Identity verification providers to support age and identity checks.

• Fraud prevention and security partners that help detect and prevent suspicious activity.

• Service providers such as hosting, customer support, analytics, and technical maintenance.

• Professional advisers such as legal or auditing providers when required by law or for business purposes.

• Authorities or regulators where disclosure is required by applicable law, court order, or lawful request.

We do not sell your personal information. Where required, we use contractual safeguards with service providers to help protect data.

6. Data security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorized access, alteration, loss, disclosure, or misuse. Security measures may include encryption in transit and at rest, access controls, monitoring, and regular reviews of operational practices.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security; however, we actively work to reduce risk and respond to potential incidents.

7. Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including to operate Cashy Casino, fulfil legal obligations, resolve disputes, and enforce our terms.

Retention periods may vary depending on the category of data. For example, we may retain transaction and account records for longer periods where required for regulatory, accounting, or compliance reasons. We also keep certain security logs for investigation and audit purposes.

8. Player rights and choices

Depending on where you live and applicable law, you may have rights regarding your personal information. These may include the right to access, correct, delete, or object to certain processing; the right to withdraw marketing consent; and the right to request restriction of processing.

To exercise your rights, use the contact details in the “How to contact us” section below. We may need to verify your identity before fulfilling certain requests.

9. International data transfers

Cashy Casino may transfer and process personal information to countries where our service providers operate. Those countries may have different data protection laws than those in your location. Where required, we use appropriate safeguards designed to protect your information and ensure a similar level of protection.

10. Children’s privacy

Cashy Casino is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. How to contact us

If you have questions about this Privacy Policy, would like to exercise your rights, or want help with privacy-related requests, contact our support team through the contact options on cashycasinoau.com. Include your account username (if applicable) and the nature of your request so we can assist you promptly.