Cashy Casino Help
Browse fast answers for common questions, or reach out to our team for personal help whenever you need it.
Popular Topics
Deposits & Cash Out
Find out about available payment options, typical processing times, and the limits that apply to transactions.
Get Help →Account Settings
Account verification, security settings, and personal information updates.
Get Help →Games & Tech Support
Get answers on game rules, technical problems, and device or platform compatibility.
Get Help →Frequently Asked Questions
Payments & Banking
What payment methods do you accept?
+We accept Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. Every transaction is protected using 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal speed depends on the method: e-wallets (up to 24h), credit cards (1-3 days), bank transfers (3-5 days), Bitcoin (up to 2h).
Are there any withdrawal fees?
+No—Cashy Casino doesn’t charge withdrawal fees. That said, your payment provider may charge their own processing costs.
Bonuses & Offers
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of A$20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Just create your account and make your first deposit of $20 AUD or more. The bonus is added automatically to your account.
Account Settings
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Wagering requirements set how many times you need to play through your bonus before you can withdraw winnings. Our default requirement is 35x.
Games & Tech Support
A pokie won't load — what should I try first?
+Upload a valid ID, proof of address, and verify your payment method in your account settings. Verification usually takes 24-48 hours.
Can I try a pokie before playing with real money?
+Yes—get in touch with our support team with your request. For safety, you’ll be asked to confirm your identity.
Do the games run fair, and can that be checked?
+Try reloading the page and clearing your browser cache first—this resolves most stuck screens. If it’s still not launching, switch to a different browser or change between Wi‑Fi and mobile data, as some game providers are sensitive to slow connections.
Why does a game run slower on my phone than my laptop?
+Many slot games include a free demo mode so you can test the reels, bonus features and volatility risk-free before putting in AUD. Live dealer and jackpot games typically need an active real-money account.